VION Cloud Services (On-Premise)

Frequently Asked Questions

 

Question #1:  The customer always purchases what is needed. Why change?

Question #2:  How does the customer “procure” what it needs?

Question #3:  Is buying As-a-Service, new?

Question #4:  What type of control does the customer have over asset(s) provided As-a-Service?

Question #5:  Does ViON offer performance-based Service Level Agreements?

Question #6:  Under ViON’s As-a-Service model, to what degree is the customer responsible for missing cables, computer racks, software licenses, or other missing components?  Who pays for what is missing?

Question #7:  Can the customer reduce capacity previously ordered? What happens when customer no longer requires the use of an asset upon which a service is?

Question #8:  What if the customer needs to redeploy the asset to another location to meet mission requirements?

Question #9:  The customer uses specific OEM brands and often times, multiple OEM brands in its data centers.  Can ViON provide the brand(s)s the customer requires?

Question #10:  How does ViON facilitate ordering, provisioning, and billing of services?

 

 

Question #1:  The customer always purchases what is needed. Why change?

  1. There are many reasons to move to an As-a-Service model.  A few of these reasons are listed below
    1. Financial.  An As-a-Service model can significantly reduce or eliminate the expense associated with purchasing

                  (1) excess capacity and

                  (2) warranty services for the excess capacity. 

By purchasing on an As-a-Service basis, the customer can more closely align expense with required capacity. ViON provides Capacity “Ready-for-Use”.  “Ready-for-Use” means the customer pays for Capacity once ViON has achieved and the customer has approved ViON’s “Ready-for-Use” request for ordered Capacity. 

  1. Operational.   By purchasing a service, the customer significantly reduces or eliminates its asset management responsibilities as Assets deployed “As-a-Service” remain the property of ViON and ViON provides detailed Asset Management reporting.  ViON provides Capacity “Ready-for-Use” in accordance with the customer’s Service Level Agreements.  As a result, an As-a-Service Contract allows the customer to significantly improve impact to mission by reducing order lead time and the time required to begin using the ordered capacity.  ViON uses an ITIL-based approach to service delivery with affords the customer visibility into the status of every order.  ViON provides a wide range of reports covering Ordering, Assets, Capacity, Service Level and Service Management performance. 
  2. Risk.  An As-a-Service model significantly reduces the customer’s operational, technical and financial risks compared to a traditional method of buying and integrating hardware and software to produce usable capability.  Operational risk is significantly reduced because implementation responsibility is transferred to ViON.  Technical risk is eliminated because ViON is 100% responsible for ensuring it can achieve Ready-for-Use status of a capacity-based service from hardware and software procured, installed, delivered and configured “Ready-for-Use”.  Financial risk is significantly eliminated because the customer orders what it needs when needed eliminating expense associated with excess capacity and changes in capacity requirements.   The very nature of the As-a-Service model, as implemented by ViON, ensures “perfect” alignment of ViON and customer mission objectives – the customer pays for Capacity when made ready for its use and ViON is paid as quickly as it can make ordered capacity “Ready-for-Use”.

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Question #2:  How does the customer “procure” what it needs?

  1. The customer can specify its requirements using a Statement of Objectives, Statement of Work or Performance Work Statement.  Additionally, the customer specifies the type of Services its requires and the Original Equipment Manufacturer (OEM) brand it requires.  These two documents form the baseline for a resulting As-a-Service contract.  Government customers can request a quote based on its requirements using GSA Schedule 70; NASA SEWP; NIH/NITAAC CIO-CS; Navy Seaport-e; Army Accent or SPAWAR CaaS.  ViON can most times submit a proposal within 14 business days that includes a Technical/Management solution to the customer’s SOO/SOW/PWS; a listing of orderable line items with daily or monthly service fees (all services are billed monthly in arears regardless of daily or monthly pricing); and a Quality Assurance plan; and past performance references.  Once awarded, the customer places orders for capacity using the priced line items in the contract. ViON acquires, installs, configures, and makes equipment (hardware and software) “Ready-for-Use” within the contractually established Service Level Agreements. ViON invoices monthly, in arears.

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Question #3:  Is buying As-a-Service, new?

  1. The Department of Defense began using Capacity-based Services contracts in 2003.  Since then, the customer has competitively awarded over $2.5B in As-a-Service contracts.  Additionally, Public Cloud Services are being ordered with increasing regularity.  ViON can provide both On-Premise As-a-Service (in your data center) and Off-Premise Public, Private, or Hybrid Cloud.  IT buying trends increasingly favor As-a-Service models.

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Question #4:  What type of control does the customer have over asset(s) provided As-a-Service?

  1. Complete operational control.  ViON offers both a “Ready-for-Use” and “Managed Service" as-a-Service model for deployment on-premise at customer data centers.  When ViON provides Capacity as-a-Service at customer data centers, the customer retains both physical control (physical access) and access control (i.e. - user accounts and access privileges) of the asset(s) ViON delivers for capacity-based services.  ViON’s system access is limited to customer approved maintenance, problem diagnosis, and configuration/engineering requests in the “Ready-for-Use” model and under the “Managed Service” model ViON would be granted expanded system access consistent the role of ViON’s managed service role.   When defining its requirements in the SOO/SOW/PWS, the customer can request ViON propose either a “Ready-for-Use” or “Managed Service" as-a-Service model.

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Question #5:  Does ViON offer performance-based Service Level Agreements?

  1. Yes.  ViON can offer performance-based Service Level Agreements based on specific customer requirements.  Additionally, ViON provides engineering expertise in support of our As-a-Service offerings.  ViON provides this engineering expertise at no additional cost to assist customers in ordering, best practice implementations, system design/configuration, and performance optimization.  Second, ViON can also provide OEM technical expertise to design systems to meet customer performance and availability requirements.  ViON, together with the customer, can measure and monitor system-level performance and develop solutions to optimize performance. 

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Question #6:  Under ViON’s As-a-Service model, to what degree is the customer responsible for missing cables, computer racks, software licenses, or other missing components?  Who pays for what is missing?

  1. ViON delivers a “Ready-for-Use” Service priced on unit price basis that includes the cost of the hardware and software necessary to instantiate the service.  ViON is responsible for the costs of acquiring cables, racks and ancillary equipment necessary to install and configure an ordered service.  The customer is not financially responsible for missing items as it is 100% ViON’s responsibility to ensure the delivery of complete As-a-Service capacity as set-forth in the contract. 

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Question #7:  Can the customer reduce capacity previously ordered? What happens when customer no longer requires the use of an asset upon which a service is?

  1. Yes, the customer can both increase and reduce capacity as required.  The customer places a deactivation order to reduce the quantity of available capacity (Deactivate 10Tb of storage; deactivate 10 Servers, etc.).  Once the order is processed, ViON notifies the customer that the capacity decreased has been complete (as evidenced in ViON’s Ready-for-Use request).  As of the date the customer approves ViON Ready-for-Use request, monthly billing, in arears ceases as of the customer’s approval date. When all capacity on an asset is deactivated, and when directed by the customer, ViON will remove the asset from the customer location (following all DoD guidelines for the protection and security of customer data – including the destruction or non-return of disk drives).

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Question #8:  What if the customer needs to redeploy the asset to another location to meet mission requirements?

  1. ViON will de-install, move, and re-install assets to the location(s) the customer designates at little or no cost. However, depending on the anticipated frequency and/or complexity of a re-deployment task, ViON reserves the right to propose a cost for an equipment to be moved.

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Question #9:  The customer uses specific OEM brands and often, multiple OEM brands in its data centers.  Can ViON provide the brand(s)s the customer requires?

  1. Yes.  ViON experience delivering a wide range of OEM equipment priced as-a-Service.  In fact, ViON has the largest Data center as-a-Service, priced portfolio of OEM solutions.  ViON can provide both daily and monthly service fees.  ViON uses unit prices appropriate the underlying equipment (hardware and/or software).  ViON unit pricing includes, but is not limited to, Per Server, per TB of Storage; per port, per appliance; and per user to list a few.  ViON has relationships with a wide range of suppliers – most are the marquee players in the IT industry.  ViON can easily price new products and services to meet the customer’s requirements.  ViON often provides pricing multiple vendors’ solutions so the customer has choice over the brands and solutions it consumes as-a-Service.   

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Question #10:  How does ViON facilitate ordering, provisioning, and billing of services?

  1. ViON Cloud Services Platform provides customers with access to a catalog of services; a customizable, multi-step ordering workflow; a customizable, multi-step provisioning workflow, canned and custom reports (Service Level Performance reports, Billing reports, and other reporting customized to meet customer needs); a document repository; and an ITIL-based Service Management capability for both ViON and customer use.  ViOn can demo a demonstration of the capabilities of its Cloud Service Platform.  ViON’s Cloud Services Platform supports both on-premise and off-premise offering, including public, private, and hybrid cloud offerings.

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